Question 1

Q: Is technical support available?

Accepted Answer

A: No, but we provide assistance to connect to our Wi-Fi and to our audio visual equipment upon the request.

Question 2

Q: Can I use my own equipment?

Accepted Answer

A: Absolutely! Members are welcome to bring and use their own office equipment such as PCs and printers in their offices.

Question 3

Q: How can I contact you for more information?

Accepted Answer

A: You can reach us by email at kisumu.hub@pamsteele.org, call us on 0768285491, or WhatsApp

Question 4

Q: How do I schedule a tour?

Accepted Answer

A: Tours can be scheduled through our website's contact form or by contacting us directly.

Question 5

Q: What internet speed do you provide?

Accepted Answer

A: Our Internet Service Provider provides high-speed Wi-Fi at 65 Mbps, ensuring a smooth and reliable internet experience for our members.

Question 6

Q: Do you have private phone booths?

Accepted Answer

A: Yes, we have a phone booth available for private calls so our members can have confidential conversations.

Question 7

Q: Are there meeting rooms available?

Accepted Answer

A: Yes, we have meeting rooms for 6 or 12 people that can be booked via our contact form or at the front desk.

Question 8

Q: Do you provide printing services?

Accepted Answer

A: Yes, we have printing, scanning, and copying services available at a fee.

Question 9

Q: What types of memberships do you offer?

Accepted Answer

A: We offer membership packages for private offices, dedicated desks, and hot desks, plus a virtual office package.

Question 10

Q: Is there a commitment period for memberships?

Accepted Answer

A: Yes, our memberships packages can may be for as little as 1 month but we offer discounts for longer periods.

Question 11

Q: On what days is Kisumu Hub open?

Accepted Answer

A: Kisumu Hub is open Monday to Saturday. It is closed on Sundays and on public holidays.

Question 12

Q: At what times is Kisumu Hub open?

Accepted Answer

A: Kisumu Hub is open from 8:30 am to 5:30 pm, Monday to Friday. And from 9 am to 4 pm on Saturdays.

Question 13

Q: Is Kisumu Hub open to non-members

Accepted Answer

A: Yes, hot desks and meeting rooms can be booked by non-members.

Question 14

Q: Where is Kisumu Hub?

Accepted Answer

A: Kisumu Hub is in the heart of Kisumu, Kenya. You will find us on the 10th floor of Mega Plaza, block B, Oginga Odinga Road.

Question 15

Q: What health and safety measures are in place?

Accepted Answer

A: First aid boxes are available. The offices are cleaned daily and the common areas are well-ventilated.

Question 16

Q: Is there a kitchen or break area?

Accepted Answer

A: Yes, we have  a common area for members to take breaks and relax with complimentary tea, coffee, and water.

Frequently asked questions